FREE SHIPPING ON ORDERS OVER $50 SHOP NOW

Frequently Asked Questions

Q: What types of tea do you offer?

We offer a wide selection of premium Chinese teas, including Dark Tea, Black Tea, Green Tea, Oolong Tea, White Tea, and Yellow Tea. We also carry a variety of teaware and accessories.

Q: How should I store my tea?

Tea should be stored in an airtight container away from light, heat, moisture, and strong odors. We recommend using our tea storage tins or keeping tea in its original sealed packaging.

Q: How long does shipping take?

Domestic orders typically arrive within 3-7 business days. International orders may take 7-21 business days depending on the destination and customs clearance. Express shipping options are available for faster delivery.

Q: Can I return tea if I don't like it?

Yes, we accept returns within 30 days for unopened items. Please see our Returns Policy for more details. For opened tea, we regret that we cannot accept returns due to hygiene and quality reasons.

Q: Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing for bulk orders. Please contact us at service@qitinghao.com for more information.

Q: How do I brew Gongfu tea?

Gongfu brewing involves using a small teapot or gaiwan with multiple short infusions. We recommend using water at the appropriate temperature for the tea type and allowing short steeping times. Visit our Learn page for detailed brewing guides.

Q: How can I contact customer service?

You can reach our customer service team via email at service@qitinghao.com. We typically reply within 24 hours during business days.

Last updated: June 21, 2026